Privacy Policy
Effective Date: 29/08/2024
1. Introduction
Welcome to Essence of Nature Resort & Spa! Your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our resort, use our website, or interact with us in other ways. By using our services, you agree to the terms of this Privacy Policy.
2. Information We Collect
Personal Information:
- Reservation Details: When you book a stay, we collect personal information including your name, contact information (email and phone number), payment details, and any special requests or preferences.
- Guest Information: During your stay, we may gather additional information such as feedback, preferences, and any other details you provide.
Usage Data:
Website Interaction: We collect data about your interactions with our website, such as IP address, browser type, operating system, pages visited, and referring URLs.
3. How We Use Your Information
We use your personal information for the following purposes:
- Booking and Reservations: To process and manage your bookings, handle special requests, and provide the services you have requested.
- Communication: To communicate with you regarding your reservation, provide updates, and send promotional offers or newsletters (if you have opted in).
- Service Improvement: To enhance our services, website functionality, and overall guest experience based on feedback and usage data.
- Legal Compliance: To comply with legal obligations, enforce our policies, and protect our rights and property.
4. How We Share Your Information
We may share your information under the following circumstances:
- Service Providers: With third-party vendors who assist us in providing services, such as payment processors, IT service providers, and marketing agencies. These providers are bound by confidentiality agreements.
- Legal Requirements: When required by law, regulation, or legal process, or to respond to lawful requests and legal processes.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite these measures, no data transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request correction of any inaccuracies in your personal information.
- Deletion: The right to request the deletion of your personal information, subject to certain legal exceptions.
- Opt-Out: The right to opt out of receiving marketing communications by following the unsubscribe instructions in our emails.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and the updated policy will be effective as of the posted date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Essence of Nature Resort and Spa
Address: EON Hills, Midway Corbett Ranikhet Near Maa Bhona Devi Temple, Ghatti Basot Road Village, Micholi P O Seem, Tehsil – Bhikyasen
Distt – Almora 263680, Uttarakhand – INDIA
Email: enquiry@essenceofnature.in
Phone: +91-9821628300